Here to help!
Frequently asked questions
What delivery options are there?
Standard Shipping- £4.00
How long will my delivery take?
Depending on the service you chose!
When will I receive my refund?
*Please note that we don't cover the costs of your item being returned to us*
My Item is faulty?
*Please note that before your order is packed it is thoroughly checked to ensure that the item is not damaged*
Do I have to pay to return my parcel?
Yes, any costs of postage wil be covered by the (customer) upon returning and receiving the parcel.
Where is my order?
If you have placed your order before 5 pm then it will be processed and posted to you on the same day by Royal Mail next day delivery or Royal Mail Standard Delivery.
Do I have to pay for customs/import taxes?
Yes, unfortunatley at WardrobeDesires we DO NOT cover the cost of any duties or taxes. Any custom fees will be charged to the buyer upon delivery, if on receiving the parcel you refuse to pay the customs charges/taxes your parcel will be returned back to us at WardrobeDesires HQ, which means that when you receive your refund you will only be refunded the cost of the item that you paid (exclusing the delivery charges). We at WardobeDesires have no control over customs/import taxes and charges and we can not provide you with an estimate/exact ammount that you could be charged. If you are hesitant before placing your order please contact the courier service which is Royal Mail in your area.
Do I have to sign in order to receive my parcel?
Yes, allof our shipping methods are tracked, this is so that we and te buyer can see whom has signed for your parcel so that if it gets lost or has been signed for by the wrong addressee or person we can easily track and find where your parcel is.